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Southern European Union for Tourism | By MKG's Georges Panayotis
Viewpoint article by MKG's Georges Panayotis. One cannot deny that a frontier exists today between Northern Europe and Southern Europe, resulting in a different vision of the future of the European Union. Both models differ on the steps needed to get out of a deep financial and economic crisis. The austere and virtuous North wants to impose a bitter price on the cicada and spendthrift South for his rescue. Membership in the Euro zone has led to the abandonment of competitive devaluations, quickly replaced by variable-rate taxation. A drastic limit on government spending; and hiking the VAT to 23% (as required by the plan of aid to Greece) are the safest ways to permanently “cure” a country and drive it into a wall.

Train Your Hotel Team To Use The Language Of Hospitality: Part Two | By Doug Kennedy
As we have said, there is no doubt that non-verbal signals such as eye contact, body language, and facial expressions strongly help convey meaning during human interactions. Yet the words we choose also impact interpersonal communications. Therefore it’s important to help your hospitality and guest contact staff to choose their words carefully when interacting with guests, prospects, and even their “internal” customers from other departments. In the last article we explored numerous examples commonly used words and phrases along with better alternatives.

Collaborative selling necessary with meeting demand returning | By David M. Brudney
With the demand for meetings growing, with owners and operators itching for a return to those pre-recession profit days, once again we"re seeing pressure put on hotel sales associates to push for higher room rates and greater total spend. Professional meeting managers and planners - - in particular, those with budget responsibility - - have expected this, but now they bring with them lessons learned and negotiating skills acquired from the heavy rate discounting, perk adding, planner-friendly booking days of 2009-2011.

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FEATURED EVENT

34th NYU International Hospitality Industry Investment Conference
3-5 June 2012

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EVENT NEWS

HVS’s Hospitality Investment Conferences in Asia Conclude With Record Attendances and High Notes
April 2012 resulted in a successful conference month for HVS, as we hosted our CHIC and HICSA Conferences in China and India, respectively," states Steve Rushmore, CO-President and Founder of the firm. "With powerful themes and prestigious speakers, our conferences proved t...

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WHAT ELSE WAS NEW TODAY

Starwood's Mid-Market Portfolio, Including Aloft, Element, and Four Points by Sheraton, Expects to Open Milestone 250th Hotel in 2012
It's spring in Atlanta and the forecast is hot for the mid-market Specialty Select Brand group of Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) from the 2012 Asian American Hotel Owners Association (AAHOA) annual convention, with an outlook of fast-paced global grow...

Lowe Enterprises Investors Acquires Affinia Hotel in Downtown Chicago and Rebrands as – MileNorth, a Chicago Hotel
Lowe Enterprises Investors (LEI), on behalf of an investment client, has acquired the 28-story, 213-room Affinia Chicago Hotel located at 166 E. Superior St. in downtown Chicago from Denihan Hospitality Group. Concurrent with the sale, LEI affiliate, Destination Hotels & Re...

Cornell Center for Hospitality Research Announces 2012 Industry Relevance Award Winners
Studies of customer rewards programs and revenue management strategies are winners of the 2012 Industry Relevance Awards from the Cornell Center for Hospitality Research (CHR) at the School of Hotel Administration, given for reports and tools posted on the CHR's website. CH...

U.S. hotel industry Summer forecast predicts strong performance | STR Reports
The U.S. hotel industry is expected to report strong performance results in summer 2012, according to STR"s summer forecast. The summer season comprises June, July and August. When comparing against those three months combined in 2011, STR predicts occupancy for those three...

Meliá Hotels International to open its fifth hotel in Dusseldorf, Germany
With more than 350 hotels all across the world, the Spanish Meliá Hotels International chain has now signed a lease agreement on a fifth hotel in Dusseldorf, which will open its doors in the middle of next year. The new four-star superior hotel, which will be operated by th...

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SUPPLIER & PRODUCT NEWS

VFM Leonardo Launches Two New Hotel Marketing Education Series on VTV Channel
Toronto, ON, May 3rd, 2012 – VFM Leonardo, technology and online media company for the global hospitality industry, is excited to announce the launch of two new hotel marketing education series on VTV Channel – a growing collection of videos featuring insights and best prac...

IDS NEXT Helps Hotels Beat Summer Costs with Energy Saving Technology
Bangalore, May 03, 2012 – IDS NEXT, leading provider of ERP and total technology solutions for the hospitality and leisure industries, announced a new partnership with Energex, a world renowned manufacturer of occupancy based energy management solutions for hospitality. Thi...

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